End of Product Life Cycle

Every product has a life cycle and at some point, reaches the end of its viability. Market requests, innovation, and maturation of newer and richer technology are reasons that products we know, and love reach the end of their life cycle. While this is very normal in technology-based products, NewTek understands those end-of-life milestones frequently prompt customers to assess how the end-of-sale and end-of-life policies impact NewTek products in use within their productions.

We have, therefore, laid out NewTek's End-of-Life Policy below to help customers manage their end-of-life transition and understand how we can help migrate to alternative NewTek-based solutions.

  1. Generally, NewTek will provide 90-days' notice to its reselling and channel partners of the affected products' end-of-sale date or the last day when the affected product can be ordered. Availability of products will be subject to on-hand inventory while supplies last.
  2. The end-of-life (EOL) date will be effective two-years from the end-of-sale (EOS) date. Once the EOL date is reached, a product will be considered obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported. Cameras that include three- year warranties will be honored in accordance with their limited hardware warranty up to the end of their valid warranty period.
  3. Access to NewTek Support and customer assistance resources will be available as outlined in the support program tier for which the customer is enrolled for a period of two-years from the end-of-sale date for hardware-based products and up to three-years from the end-of-sale date for cameras.
  4. Customers will need to ensure they are enrolled in a current and fully paid support tier with NewTek for continued support after EOS date is passed.
  5. Extended warranty and support plans can be purchased up to 1 calendar month prior to planned end-of-life dates. Please contact your NewTek Sales Representative for details on a per product basis.
  6. Spares or replacement parts for hardware will be available for a period of two-years from the end-of-sale date. We will provide spares and replacement parts through the Authorized Parts and Repair program following our Limited Hardware Warranty and Return Materials Authorization process.
  7. Products that have reached their EOL dates may still be viable for promotional trade-in programs NewTek offers from time to time. Please contact your NewTek Sales Representative regarding current trade-in programs.

Products that have reached EOL

3D Arsenal

Product End of Sales Date End of Warranty Sales End of Life and Service Date
3D Arsenal 9/23/2011 6/23/2012 9/23/2013

3Play Series

Product End of Sales Date End of Warranty Sales End of Life and Service Date
3Play 330 11/1/2012 8/1/2013 11/1/2014
3Play 3P1 3RU 7/1/2020 4/1/2021 7/1/2022
3Play 440 10/4/2018 7/4/2019 10/4/2020
3Play 820 4/8/2013 1/8/2014 4/8/2015
3Play 4800 11/7/2020 8/7/2021 11/7/2022
3Play Mini 2/15/2018 11/15/2018 2/15/2020

Amiga Video Toaster

Product End of Sales Date End of Warranty Sales End of Life and Service Date
Amiga Video Toaster 1/25/2001 10/25/2001 1/25/2003

Aura Series

Product End of Sales Date End of Warranty Sales End of Life and Service Date
Aura 1.0 12/31/2004 10/1/2005 12/31/2006
Aura 2.0 12/31/2008 10/1/2009 12/31/2010
Aura 2.5 11/9/2015 11/9/2015 11/9/2017

Calibar

Product Announce Date End of Warranty Sales End of Life and Service Date
Calibar 11/2/2001 8/2/2002 11/2/2003

Connect Line

Product End of Sales Date End of Warranty Sales End of Life and Service Date
4K Input Module 4/17/2020 1/17/2021 4/17/2022
Connect Spark HDMI 5/16/2020 2/16/2021 5/16/2022
Connect Spark SDI 5/16/2020 2/16/2021 5/16/2022
NC1 IN - Studio Input Module (4-channel) 4/13/2020 1/13/2021 4/13/2022
Spark PRO 4/13/2020 1/13/2021 4/13/2022

Superficies de control

Product End of Sales Date End of Warranty Sales End of Life and Service Date
LC-11 8/4/2010 5/4/2011 8/4/2012
TC1 CS Large Panel 12/16/2019 9/16/2020 12/16/2021
TimeWarp TW-42 4/8/2013 1/8/2014 4/8/2015
TriCaster 40 CS 2/9/2018 11/9/2018 2/9/2020
TriCaster 40 Mini CS 2/6/2018 11/6/2018 2/6/2020
TriCaster 450 CS     2/9/2015
TriCaster 460 w/CS 2/28/2019 11/28/2019 2/28/2021
TriCaster 850 CS     2/9/2015
TriCaster 860 w/CS 10/1/2015 7/1/2016 10/1/2017
TriCaster 8000 w/CS 2/28/2019 11/28/2019 2/28/2021
TriCaster Mini CS 9/15/2020 6/15/2021 9/15/2022

DataLink (Standalone)

Product End of Sales Date End of Warranty Sales End of Life and Service Date
DataLink 8/5/2010 5/5/2011 8/5/2012

Editors

Product End of Sales Date End of Warranty Sales End of Life and Service Date
SpeedEDIT 2/9/2015 11/9/2015 2/9/2017
SpeedEDIT 2.0 2/9/2015 11/9/2015 2/9/2017

Frame Factory

Product End of Sales Date End of Warranty Sales End of Life and Service Date
Frame Factory 10/15/2013 7/15/2014 10/15/2015

Graphics Packs/Live Set Pack

Product End of Sales Date End of Warranty Sales End of Life and Service Date
Paquetes de contenido 12/31/2019 N/A 12/31/2021
Graphics Packs/Live Set Pack 4/13/2020 N/A 4/13/2022

Media Distribution System

Product End of Sales Date End of Warranty Sales End of Life and Service Date
MediaDS 10/1/2020 7/1/2021 10/1/2022

NDI Camera Mobile App Series

Product End of Sales Date End of Warranty Sales End of Life and Service Date
Android Camera Mobile App 11/5/2019
NDI Camera Mobile App for Android 11/5/2019 NA 11/5/2019
NDI Camera Mobile App for iOS (v 1) 11/5/2019 NA 11/5/2019

Grabación

Product End of Sales Date End of Warranty Sales End of Life and Service Date
ISOCorder Pro 4/13/2020 No Warranty 4/13/2022

Llamadas remotas

Product End of Sales Date End of Warranty Sales End of Life and Service Date
TalkShow VS 100 4/15/2020 1/15/2021 4/15/2022

TriCaster Series

Product End of Sales Date End of Warranty Sales End of Life and Service Date
TriCaster 100 8/4/2010 7/31/2010 10/31/2011
TriCaster 100 2.0 SW Upg 8/4/2010 11/10/2015 8/4/2012
TriCaster 300 8/31/2012   12/17/2015
TriCaster 40 7/9/2013 4/9/2014 7/9/2015
TriCaster 40 version 2 2/6/2018 11/6/2018 2/6/2020
TriCaster 410 3/28/2019 12/28/2019 3/28/2021
TriCaster 450 4/16/2012   2/9/2015
TriCaster 450 EXTREME 4/16/2012   2/9/2015
TriCaster 455 12/31/2013 10/1/2014 12/31/2015
TriCaster 460 2/28/2019 11/28/2019 2/28/2021
TriCaster 850 4/16/2012   2/9/2015
TriCaster 850 EXTREME 4/16/2012   2/9/2015
TriCaster 855 12/31/2013 10/1/2014 12/31/2015
TriCaster 8000 2/28/2019 11/28/2019 2/28/2021
TriCaster Advanced Edition 1/28/2019 No Warranty 1/28/2021
TriCaster Advanced Edition 2 2/11/2019 No Warranty 2/11/2021
TriCaster Advanced Edition 3 3/10/2020 No Warranty 3/10/2022
TriCaster BROADCAST 9/23/2011 6/23/2012 9/23/2013
TriCaster DUO 3/12/2010   10/31/2011
TriCaster Mini Advanced HD4i 9/2/2019 6/2/2020 9/2/2021
TriCaster Mini Advanced SDI v1 3/13/2020 12/13/2020 3/13/2022
TriCaster PRO 9/1/2010   10/31/2011
TriCaster PRO 2.0 SW Upg 9/1/2010 11/11/2015 9/1/2012
TriCaster PRO FX 7/28/2008   10/31/2011
TriCaster PRO VM     10/31/2011
TriCaster STUDIO 8/31/2012   11/3/2014
TriCaster STUDIO 2.0 SW Upg 8/31/2012 11/12/2015 8/31/2014
TriCaster TC1R3 7/2/2020 4/2/2021 7/2/2022
TriCaster VM 8/31/2012   10/31/2011

VMC1 Series

Product End of Sales Date End of Warranty Sales End of Life and Service Date
VMC1 (2RU) 8/3/2018 5/3/2019 8/3/2020
VMC1IN 4/6/2017 1/6/2018 4/6/2019
VMC1OUT 7/1/2020 4/1/2021 7/1/2022

VSE Series

Product End of Sales Date End of Warranty Sales End of Life and Service Date
VSE 1 2/9/2015 11/9/2015 2/9/2017
VSE 1 11/19/2012 8/19/2013 11/19/2014
VSE 2 2/20/2014 No Warranty 2/20/2016
VSE 2 12/31/2013 10/1/2014 12/31/2015

VT Series

Product End of Sales Date End of Warranty Sales End of Life and Service Date
VT1 12/1/2010   10/31/2011
VT2 12/1/2010   10/31/2011
VT3 12/1/2010   10/31/2011
VT4 12/1/2010   10/31/2011
VT5 12/1/2010   10/31/2011